Our 60-Day Wake-Up Guarantee
Wake up with confidence, or get your money back.
Try WAKE™ for 60 days from delivery. If it doesn't help you wake up as intended, contact us for a refund of the bracelet purchase price.
How to request a refund
- Contact michel@plyxo.io within 60 days of delivery, including your order number.
- Explain what isn't working and provide reasonable documentation of the issue. Helpful examples include a short video showing the alarm settings and vibration working (or failing), or photographs of the display and a brief record of occasions when you wore it and missed the alarm. A video of yourself sleeping, another person's footage, or medical information is not required.
- We may offer troubleshooting guidance and request additional relevant details if necessary. We will assess claims fairly; no particular form of recording is mandatory.
If your claim qualifies, we will refund the bracelet purchase price to your original payment method. Please contact us before returning an item so we can give appropriate return instructions.
This voluntary guarantee does not limit statutory rights, including applicable remedies for faulty goods and withdrawal rights.
Questions? Email michel@plyxo.io.
Earlier orders
Orders placed while a 90-day guarantee was advertised retain that 90-day guarantee from delivery. The terms offered when you placed your order apply.